Customer Understanding

ICE: Ideal Customer Experience

ICE: Ideal Customer Experience

Humans are complex. We make decisions every day that are shaped by interactions with people, places and other influences along…

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Digital Voice

Digital Voice

Develop insights based on listening to your customers – not just through surveys but online and elsewhere. The voice of the customer is coming from everywhere.

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Performance Improvement

Wallet Allocation Optimizer

Wallet Allocation Optimizer

The Wallet Allocation Optimizer is a new measurement system is a new metric developed by Ipsos Loyalty. Using the concept…

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Enterprise Feedback Management

Enterprise Feedback Management

Every day your competitors are creating new channels, launching new products and making irresistible marketing offers to snap up your…

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Ipsos Mystery Shopping

Ipsos Mystery Shopping

Ipsos mystery shoppers blend into the crowd to accurately report on your business, providing objective feedback on your most important…

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Organizational Alignment

Loyalty Management Consulting

Loyalty Management Consulting

“Doing” Customer Loyalty Executives typically know the formula for creating customer loyalty. First, understand what drives customer experiences, attitudes, behaviors…

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Employee Relationship Management

Employee Relationship Management

As workplaces undergo change, the employee-employer relationship is becoming more challenging. Independent of generational effects, it is increasingly difficult to…

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Supporting Loyalty Solutions

Ipsos Loyalty Customer Retail Experience Practice

Business leaders need Customer Experience insights which: Drive financially-focused business strategies Build an enterprise-wide understanding of the Customer Experience Put…

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Guest24

Ipsos Loyalty’s Guest24 is a streamlined, global web survey designed to measure and monitor guest experience ratings over time. This…

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